FAQs

Billing and credits

When do charges start and stop?
Charges start when playback starts and stop when you stop watching.

Do I get charged while paused?
No. Paused or stopped playback is not billed.

Can I get a refund?
Refund policies vary. Contact support from the app for help with a specific purchase.

Why did playback stop?
Playback can stop due to network issues or low credits. Try again or top up your balance.

Do replays cost credits?
Yes. Rewatching counts as new viewing time.

How do I change my email or password?
Open Account Settings and update your details.

I forgot my password. What should I do?
Use the password reset link on the sign-in screen.